You know that type of customer survey, the one that’s printed on your receipt when you buy something at a store?
It says something like: Continue reading UX Win: Fresh Thyme Farmers Market Customer Survey
customer service
3 Ways to Improve Customer Service
My computer backup application stopped working this week.
It’s an application I use to backup my files to the cloud. A notification message displayed on my monitor, explaining I needed to update their application.
Sure, I can do that. I downloaded their file and tried to update the application.
And that’s when the trouble started. Continue reading 3 Ways to Improve Customer Service
Delicious, the Social Bookmarking Service, is Bought and Shut Down
After being neglected by its owners for more than a year, Pinboard bought Delicious and will shutter the site. On June 15, 2017, the Delicious site will change to read-only.
Delicious users won’t be able to save any new bookmarks, but will be able to export their bookmarks.
Read on for more background about my experience with Delicious in 2016, their lack of communication, and what I believe they could have done to maintain the loyalty of their users.
In early February 2016, I couldn’t log in to Delicious, the online social bookmarking site. I figured it was my Internet connection, and I would check later in the day.
I have thousands of bookmarks on Delicious, accumulated since the mid 2000’s, on web design, accessibility, user experience. All kinds of bookmarks to sites, tips, and blogs, that I use weekly. And I regularly add to the bookmarks.
So, when I checked Delicious later in the day and I still couldn’t log in, I began to get concerned. Continue reading Delicious, the Social Bookmarking Service, is Bought and Shut Down