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UX Win: Digital.gov Online Event Confirmation Message

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person holding smartphone with conference call app on screen.

When I register for an online event, whether it’s a webinar, online conference, or meetup, I pay close attention to the information in the event confirmation message.

Why?

Because of years of receiving confirmation messages which only tell me I’m registered for the event.

And a short message that says I’ll soon receive log in details before the event.

With no specific details of the information I need to log in or dial in to the event, I’m left wondering when the event details will be sent.

Will it be sent two days before the event? An hour before the event?

I have no idea. Continue reading UX Win: Digital.gov Online Event Confirmation Message

Takeaways from Writing the the Web: The Six Step LUCID Writing Approach

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In his Writing for the Web: The Six Step LUCID Writing Approach that Gets Your Message Across webinar hosted by UXPA International, Charlie Kreitzberg, Senior User Experience Advisor at Princeton University, shared his insights on creating communications that successfully get your message across.

Kreitzberg discussed the importance of understanding your audience as he provided practical tips on how writers, content strategists, and user experience professionals can organize, create, and design content.

Here are my notes from his presentation. Continue reading Takeaways from Writing the the Web: The Six Step LUCID Writing Approach

World Usability Day at Michigan State University: Human-Centered Artificial Intelligence

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Seated attendees look at Sarah Swierenga as she introduces speakers at World Usability Day 2015
Sarah Swierenga at World Usability Day

A Consumer Financial Protection Bureau user experience designer, New York University assistant professor, and Y Media Labs product designer are among the speakers at the 18th annual World Usability Day at Michigan State University (MSU). Continue reading World Usability Day at Michigan State University: Human-Centered Artificial Intelligence

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