Creating usable website solutions
When I first wrote in 2017 about unsubscribing from mailing lists, I never thought I’d still be writing about it one, two, or three years later.
I’ve always thought unsubscribing from mailing lists should be quick and easy to do.
Sadly, many organizations decide to create barriers for subscribers to remove their email address from mailing lists. Continue reading UX Win: Best Buy Unsubscribe from Mailing List
I think we can all agree unsubscribing from a mailing list shouldn’t be hard.
Who hasn’t unsubscribed from a mailing list, only to be told it’s going to take several days before their email address to be removed?
It happened to me recently.
In the past week, when I unsubscribed from three mailing lists, I received a confirmation message that it would take up to 10 business days for my email address to be removed from their mailing list. Continue reading UX Win: Seven Sons Unsubscribe from Mailing List
Who hasn’t been filled with frustration after creating a password for a new account, only to receive an error message your password isn’t acceptable?
Whether it’s a missing capital letter, number, or special character, or maybe your password isn’t long enough, a password error message is like having the door slammed in your face.
I can’t count the number of times I’ve received an error message that my password didn’t
It doesn’t have to be that way.
The designer can improve the user experience. Continue reading UX Win: Oxford University Press Password Creation