Deborah Edwards-Onoro

Wait, What? No Dancing Bears?

I was cleaning out some file folders earlier this month. And discovered a printout of an email message that had me smiling about dancing bears.

The message was from October 21, 1999.

For anyone working directly with customers, you know many of the best suggestions for improving your product or service come from customer requests.

It could be a customer support call, a tweet, or a support form message.

Thank goodness the winds were calm and the temperatures were in the low-40’s to get this photo of the sun rising over Lake Superior.

Despite cloudy skies, the rosy pink of the dawn made for a spectacular view to start the day.