Accessibility

Transcripts: Third Time’s a Charm

For anyone working directly with customers, you know many of the best suggestions for improving your product or service come from customer requests.

It could be a customer support call, a tweet, or a support form message.

Imagine you’re attending a presentation where the speaker’s words are automatically captioned in real-time on presentation slides.

Think that’s a feature you’ll see in the future?

Last week I attended the Equal Access to Software and Information (EASI) webinar on Zoom Accessibility, which included staff from the University of Washington and Zoom, a video conferencing service.

From my past experiences, I knew the majority of video conference services/applications weren’t accessible.