When I register for an online event, whether it’s a webinar, online conference, or meetup, I pay close attention to the information in the event confirmation message.

Why?

Because of years of receiving confirmation messages which only tell me I’m registered for the event.

And a short message that says I’ll soon receive log in details before the event.

With no specific details of the information I need to log in or dial in to the event, I’m left wondering when the event details will be sent.

Will it be sent two days before the event? An hour before the event?

I have no idea. Continue reading UX Win: Digital.gov Online Event Confirmation Message