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UX Win: Seven Sons Unsubscribe from Mailing List

July 22, 2020 By Deborah Edwards-Onoro

Seven Sons email message with unsubscribe option at bottom of message.

 

I think we can all agree unsubscribing from a mailing list shouldn’t be hard.

Who hasn’t unsubscribed from a mailing list, only to be told it’s going to take several days before their email address to be removed?

It happened to me recently.

In the past week, when I unsubscribed from three mailing lists, I received a confirmation message that it would take up to 10 business days for my email address to be removed from their mailing list. Continue reading UX Win: Seven Sons Unsubscribe from Mailing List

Filed Under: User experience Tagged With: email, email list, email newsletter, Seven Sons, unsubscribe, ux win

UX Win: Oxford University Press Password Creation

June 15, 2020 By Deborah Edwards-Onoro

Oxford University Press account registration form with clearly stated password requirements.

Who hasn’t been filled with frustration after creating a password for a new account, only to receive an error message your password isn’t acceptable?

Whether it’s a missing capital letter, number, or special character, or maybe your password isn’t long enough, a password error message is like having the door slammed in your face.

I can’t count the number of times I’ve received an error message that my password didn’t

  • Contain enough characters, with no indication of how many characters were needed
  • Include a number or capital letter
  • Have the “correct” special character, when I used an asterisk instead of parenthesis

It doesn’t have to be that way.

The designer can improve the user experience. Continue reading UX Win: Oxford University Press Password Creation

Filed Under: User experience Tagged With: Oxford University Press, password, usability, ux win

UX Win: LinkedIn Account Password Change

September 16, 2019 By Deborah Edwards-Onoro

LinkedIn login and security page on desktop

I don’t know about you, but I get a feeling of dread when I need to change an account password.

Why?

Because of years of receiving warning messages for submitting my new password incorrectly.

With no indication of what characters the password must contain.

Who hasn’t received messages similar to:

  • Your password must be at least 10 characters long, but not longer than 18 characters
  • You cannot use %, ^, or & in your password. The only accepted special characters are *, $, and +
  • You must use at least three upper case letters and two lower case letters in your password

Continue reading UX Win: LinkedIn Account Password Change

Filed Under: User experience Tagged With: linkedin, password, password change, usability, ux win

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What I Write About

I write about many web topics, focusing on accessibility, using WordPress, and improving user experience.

You’ll also find web design resources and my photo of the week.

Recent Posts

  • How to Turn Off Google’s Federated Learning of Cohorts (FLoC) on Your WordPress Site
  • My Recommended Online Resources for Learning WordPress
  • Photo of the Week: Bethel United Church of Christ

Testimonials

Deborah is highly responsive, thorough, and expansive in providing up-to-date, highly informed web support services.

She is also generous with her expertise while focusing clearly on exactly what needs to be done. I recommend her highly!

Deb Nystrom, Reveln Consulting

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