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UX Win: Olga’s Kitchen Feedback Request

June 12, 2019 By Deborah Edwards-Onoro

first survey question asks whether you recommend Olgas' to friend or associate, on a scale of 1 to 10.

It’s been a while since I shared a UX win, that certain something an organization does that keeps the user or customer in mind.

And does it in a way that makes me appreciate the care they took to focus on users/customers.

You know, an organization that crafted a

  • Meaningful message
  • Survey
  • Website page or application

that makes it clear the organization took the time to consider their users or customers.

And that’s what happened to me this week when I had a meal at one of our local restaurants, Olga’s Kitchen in Canton, Michigan. Continue reading UX Win: Olga’s Kitchen Feedback Request

Filed Under: User experience Tagged With: customer feedback, customer service, Olga's Kitchen, online survey, survey, ux win

WordSesh Virtual WordPress Conference Returns May 22, 2019

May 8, 2019 By Deborah Edwards-Onoro

WordSesh, the online virtual WordPress conference hosted by WPSessions and Pantheon, returns May 22, 2019.

Thanks to sponsorship from Pantheon, the online conference can be watched for free. Continue reading WordSesh Virtual WordPress Conference Returns May 22, 2019

Filed Under: WordPress Tagged With: community, customer service, online conference, search engine optimization, SEO, wordsesh

How to Ask Your Clients for a Google Review (Use my Template)

February 28, 2018 By Deborah Edwards-Onoro

List of positive business reviews for Lireo Designs.

When you’re a small business, online reviews can make a big difference to someone looking for your services.

If your business doesn’t have any online reviews, or only has a couple reviews, your potential customer may look elsewhere.

And when it comes to reviews, Google is one of the first places people look. Continue reading How to Ask Your Clients for a Google Review (Use my Template)

Filed Under: Business Tagged With: client, customer feedback, customer service, Google My Business, Google Reviews, online review, review

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What I Write About

I write about many web topics, focusing on accessibility, using WordPress, and improving user experience.

You’ll also find web design resources and my photo of the week.

Recent Posts

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  • Takeaways from So, How Do I Know if my WordPress Website is Accessible?
  • Photo of the Week: Snow Geese on a Wintry Day

Testimonials

Deborah is highly responsive, thorough, and expansive in providing up-to-date, highly informed web support services.

She is also generous with her expertise while focusing clearly on exactly what needs to be done. I recommend her highly!

Deb Nystrom, Reveln Consulting

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What I Recommend

Harvest time tracking and invoicing application

Please note this is an affiliate link. At no additional cost to you, I will earn a commission if you decide to make a purchase after selecting the link.

I’ve used Harvest for 10+ years and I recommend them because they’re helpful, useful, and make my work easier.

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