customer service

UX Win: Olga’s Kitchen Feedback Request

It’s been a while since I shared a UX win, that certain something an organization does that keeps the user or customer in mind.

And does it in a way that makes me appreciate the care they took to focus on users/customers.

You know, an organization that crafted a

that makes it clear the organization took the time to consider their users or customers.

And that’s what happened to me this week when I had a meal at one of our local restaurants, Olga’s Kitchen in Canton, Michigan. Continue reading UX Win: Olga’s Kitchen Feedback Request

WordSesh, the online virtual WordPress conference hosted by WPSessions and Pantheon, returns May 22, 2019.

Thanks to sponsorship from Pantheon, the online conference can be watched for free. Continue reading WordSesh Virtual WordPress Conference Returns May 22, 2019

When you’re a small business, online reviews can make a big difference to someone looking for your services.

If your business doesn’t have any online reviews, or only has a couple reviews, your potential customer may look elsewhere.

And when it comes to reviews, Google is one of the first places people look. Continue reading How to Ask Your Clients for a Google Review (Use my Template)