2015 in Review: The 5 Most Popular Posts

hand writing notes in a journal

It’s the end of 2015, which means it’s time to look back on the year. I hope you enjoyed what I shared on the blog and that you found the content useful in your work and projects.

My goal is to write posts that are helpful to you in your work and business, whether you’re designing and developing websites, or expanding your business and need to learn how to better use technology. Continue reading 2015 in Review: The 5 Most Popular Posts

People Using Social Media to Contact Companies Ignored 88% of the Time [Infographic]

pie chart showing 88% and multi-colored bar chart

While people increasingly use social media to contact companies (an increase of 21 percent in first half of 2015), they’re ignored 88 percent of the time.

That’s the equivalent of customer service not answering 1 out of 8 phone calls. Continue reading People Using Social Media to Contact Companies Ignored 88% of the Time [Infographic]

Customer Service: When A Company Does It Right

Canon SX70 HS red compact camera

I’ve had my Canon SX260 HS camera for a few years and love it. It’s a compact camera I can hold in my hand, and is always in my purse or backpack.

With multiple shooting modes (including manual), a 20X megazoom, and the ability to shoot video, it’s the perfect small camera for me when I’m shooting at fireworks displays or Canton Liberty Fest Classic Car Show. Continue reading Customer Service: When A Company Does It Right