When you’re a small business, online reviews can make a big difference to someone looking for your services.
If your business doesn’t have any online reviews, or only has a couple reviews, your potential customer may look elsewhere.
And when it comes to reviews, Google is one of the first places people look. Continue reading How to Ask Your Clients for a Google Review (Use my Template)
You know that type of customer survey, the one that’s printed on your receipt when you buy something at a store?
It says something like: Continue reading UX Win: Fresh Thyme Farmers Market Customer Survey
My computer backup application stopped working this week.
It’s an application I use to backup my files to the cloud. A notification message displayed on my monitor, explaining I needed to update their application.
Sure, I can do that. I downloaded their file and tried to update the application.
And that’s when the trouble started. Continue reading 3 Ways to Improve Customer Service