How well do you know your customers? And what can you do to make them happier?
To create a loyal customer base, you need to take the steps to better understand your customer needs, beyond the sales pitch.
Consider ways you can delight your customers with good service, personalization, and pleasant surprises. Continue reading Customer Experience: 10 Things Your Customers Wish You Knew About Them [Infographic]
The card stood out in the mail. The envelope was hand-addressed to me. No printer was used to print out my name and address; the envelope was handwritten in pen.
When was the last time you received a letter with a handwritten address? Continue reading A Handwritten Thank You Note
According to the ClickSoftware infographic, poor customer service costs American businesses over $83 billion each year due to defects and abandoned purchases.
While social media is transforming customer service, most companies do a poor job of managing it.
In the past, customers were pleasantly surprised to get a response on Twitter. Today, customers expect a response. Continue reading The Real Cost of Bad Customer Service [Infographic]