Providing good customer service to all of your customers is key to building your business. Customers who receive excellent service will improve the bottom line of your business by returning to you with repeat business. Four out of five people are more likely to work with a business after receiving good service.
But what happens when you get customer service wrong? Continue reading How Customer Service Can Impact Your Business [Infographic]
How well do you know your customers? And what can you do to make them happier?
To create a loyal customer base, you need to take the steps to better understand your customer needs, beyond the sales pitch.
Consider ways you can delight your customers with good service, personalization, and pleasant surprises. Continue reading Customer Experience: 10 Things Your Customers Wish You Knew About Them [Infographic]
The card stood out in the mail. The envelope was hand-addressed to me. No printer was used to print out my name and address; the envelope was handwritten in pen.
When was the last time you received a letter with a handwritten address? Continue reading A Handwritten Thank You Note