My computer backup application stopped working this week.
It’s an application I use to backup my files to the cloud. A notification message displayed on my monitor, explaining I needed to update their application.
Sure, I can do that. I downloaded their file and tried to update the application.
And that’s when the trouble started. Continue reading 3 Ways to Improve Customer Service
Earlier this year, I wrote about the lack of volume controls in video and audio players and how frustrated I was with having to manage volume globally across all applications on my laptop.
Two months later, I published a follow-up post, with information about the SoundCloud and National Public Radio (NPR) audio controls. Continue reading What I Learned About NPR’s Audio Player and Volume Control
Like many people throughout the United States last weekend, I enjoyed an extended holiday break to celebrate the Fourth of July with my family.
We enjoyed music, barbecue, a walk through the Krohn Conservatory, and a trip to Findlay Market in Cincinnati as we caught up with family members and celebrated our nation’s independence. Continue reading On Fireworks, Concerts, and Staying Connected with Customers