I didn’t expect my suggestion to be heard, let alone implemented in less than five minutes. Continue reading The Power of Practical Suggestions
customer support
The Real Cost of Bad Customer Service [Infographic]
According to the ClickSoftware infographic, poor customer service costs American businesses over $83 billion each year due to defects and abandoned purchases.
While social media is transforming customer service, most companies do a poor job of managing it.
In the past, customers were pleasantly surprised to get a response on Twitter. Today, customers expect a response. Continue reading The Real Cost of Bad Customer Service [Infographic]