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Three More Things You Can Do to Help a Designer/Developer Troubleshoot Web Issues

July 30, 2015 By Deborah Edwards-Onoro

Auto mechanic looking at undercarriage of vehicle

When one of your website pages isn’t displaying or working the way you expect, it’s frustrating. All kinds of questions come to your mind.

What’s causing the issue? How long has your website been broken? And how many of your website visitors had the same problem? Continue reading Three More Things You Can Do to Help a Designer/Developer Troubleshoot Web Issues

Filed Under: Miscellaneous Tagged With: browser testing, customer experience, customer support, testing, troubleshoot

Improve Customer Service With a Social Customer Care Policy [Infographic]

May 19, 2015 By Deborah Edwards-Onoro

When customer service is positive, three out of four consumers will spend more money with the same business

Over the past several years, more companies have turned to social media to provide support for their customers.

And it’s no surprise.

Social media has become one of the first touchpoints for customers who no longer pick up a phone to contact customer support. Continue reading Improve Customer Service With a Social Customer Care Policy [Infographic]

Filed Under: Social media Tagged With: customer complaints, customer loyalty, customer service, customer support, infographic, social customer care

Three Things You Can Do to Help a Designer/Developer Troubleshoot Web Issues

December 8, 2014 By Deborah Edwards-Onoro

Auto mechanic looking at undercarriage of vehicle

“It’s not there.”

The client’s three-word reply came within five minutes of the launch of their new website. Continue reading Three Things You Can Do to Help a Designer/Developer Troubleshoot Web Issues

Filed Under: Miscellaneous Tagged With: browser testing, customer experience, customer support, testing, troubleshoot

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What I Write About

I write about many web topics, focusing on accessibility, using WordPress, and improving user experience.

You’ll also find web design resources and my photo of the week.

Recent Posts

  • April 23, 2021: My Weekly Roundup of Web Design and Development News
  • How to Turn Off Google’s Federated Learning of Cohorts (FLoC) on Your WordPress Site
  • My Recommended Online Resources for Learning WordPress

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Deborah is highly responsive, thorough, and expansive in providing up-to-date, highly informed web support services.

She is also generous with her expertise while focusing clearly on exactly what needs to be done. I recommend her highly!

Deb Nystrom, Reveln Consulting

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