Customer Service: When A Company Does It Right

Canon SX70 HS red compact camera

I’ve had my Canon SX260 HS camera for a few years and love it. It’s a compact camera I can hold in my hand, and is always in my purse or backpack.

With multiple shooting modes (including manual), a 20X megazoom, and the ability to shoot video, it’s the perfect small camera for me when I’m shooting at fireworks displays or Canton Liberty Fest Classic Car Show. Continue reading Customer Service: When A Company Does It Right

Improve Customer Service With a Social Customer Care Policy [Infographic]

When customer service is positive, 3 out of 4 consumers will spend more money with the same business

Over the past several years, more companies have turned to social media to provide support for their customers.

And it’s no surprise.

Social media has become one of the first touchpoints for customers who no longer pick up a phone to contact customer support. Continue reading Improve Customer Service With a Social Customer Care Policy [Infographic]