My trustworthy lawn mower was no longer trustworthy.
I cleaned the plugs regularly, checked the engine, took it in for yearly maintenance, and crossed my fingers everytime I used it, hoping it would start.
And every week when I cut the lawn, it was a struggle to get it started. Continue reading UX Win: Home Depot Customer Service
Earlier this month I had the pleasure of attending Ignite UX Michigan 2016, an evening of five-minute talks about user experience by local professionals and students.
Organized by Mike Beasley, Whitney Ferdon, Andrea Neuhoff and their team of volunteers, over 160 people attending the March 15 event in Ann Arbor.
It was an inspiring evening of usability-focused presentations! For many UX professionals and students, it was a reunion to see former colleagues. I had a great time catching up with friends. Continue reading Ignite UX Michigan 2016 Recap
Have you ever visited a website, selected a link, only to discover the page you were taken to wasn’t what you expected?
Or worse, you selected a link on your mobile device, and a 5MB Excel spreadsheet started to download?
Me too. And it irritates me. Continue reading Plain Language: Use Descriptive and Meaningful Text in Your Links