When you unsubscribe from a mailing list by selecting a link in an email message, and you don’t receive any follow-up messages, I call that a win!
And that’s what happened earlier this month when I unsubscribed from a mailing list. Continue reading UX Win: Unsubscribe from Email List
It’s rare that two of my interests, user experience and birdwatching, collide. But they did last weekend, when I decided to go on a Kirtland’s Warbler tour in northern Michigan. Continue reading UX Win: Michigan Audubon Society Kirtland’s Warbler Tours
My trustworthy lawn mower was no longer trustworthy.
I cleaned the plugs regularly, checked the engine, took it in for yearly maintenance, and crossed my fingers everytime I used it, hoping it would start.
And every week when I cut the lawn, it was a struggle to get it started. Continue reading UX Win: Home Depot Customer Service