Another email message announcing changes in terms and conditions showed up in your inbox this morning.
Who reads them?
Me.
At times it can seem like finding a needle in a haystack, but I’m one of those people who wants to know what the changes are.
Continue reading UX Win: My Best Buy Program Updates
It’s a common issue for many websites: your audience consists of people with different levels of understanding of the words and phrasing used on your website.
You may have new employees or new customers unfamiliar with the jargon, acronyms, and language on your site. In addition, you may have customers and others who interact with your website frequently and understand your words and phrasing.
And you may have long-time employees who are well-versed in your wording, who have no need for terminology definitions.
How do you serve all your audiences?
Continue reading 2021 Federal Plain Language Summit: Online Glossaries
Have you ever visited a website page only to discover the first three paragraphs are filled with abbreviations, acronyms, and initialisms that have no meaning for you?
What does MDH mean? Or WFH?
You’re not alone.
Every day I read content with abbreviations, and no explanation of what they mean.
For some websites, I do my research to discover what they mean.
On other sites, I leave. Continue reading Don’t Make Abbreviations and Acronyms a Puzzle for Readers to Solve