Have you ever visited a website in a different language, only to discover content wasn’t translated correctly?
For example, one page has content written in two languages.
Labels in the navigation menu overlap each other. Text in form labels overlap their associated form fields.
Imagery on the site is English-focused and doesn’t align with the culture of the language.
You quickly realize the site wasn’t planned for different languages.
Continue reading Plan Ahead: Designing for Translation
When I register for an online event, whether it’s a webinar, online conference, or meetup, I pay close attention to the information in the event confirmation message.
Why?
Because of years of receiving confirmation messages which only tell me I’m registered for the event.
And a short message that says I’ll soon receive log in details before the event.
With no specific details of the information I need to log in or dial in to the event, I’m left wondering when the event details will be sent.
Will it be sent two days before the event? An hour before the event?
I have no idea. Continue reading UX Win: Digital.gov Online Event Confirmation Message
Have you ever visited a website, selected a link, only to discover the page you were taken to wasn’t what you expected?
Or worse, you selected a link on your mobile device, and a 5MB Excel spreadsheet started to download?
Me too. And it irritates me. Continue reading Plain Language: Use Descriptive and Meaningful Text in Your Links