customer support

Three More Things You Can Do to Help a Designer/Developer Troubleshoot Web Issues

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Auto mechanic looking at undercarriage of vehicle

When one of your website pages isn’t displaying or working the way you expect, it’s frustrating.

All kinds of questions come to your mind.

  1. What’s causing the issue?
  2. How long has your website been broken?
  3. And how many of your website visitors had the same problem? Continue reading Three More Things You Can Do to Help a Designer/Developer Troubleshoot Web Issues

Improve Customer Service With a Social Customer Care Policy [Infographic]

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When customer service is positive, 3 out of 4 consumers will spend more money with the same business

Over the past several years, more companies have turned to social media to provide support for their customers.

And it’s no surprise.

Social media has become one of the first touchpoints for customers who no longer pick up a phone to contact customer support. Continue reading Improve Customer Service With a Social Customer Care Policy [Infographic]

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