When I opened the brown cardboard box, the handwritten note attached to the tissue paper around the package stood out.
The note was written in pen and spelled my first name correctly, something I noted doesn’t always happen.
When was the last time you received a handwritten note?
Continue reading Tea and a Handwritten Note
When I wrote about deleting online accounts in May 2022, I mentioned how some organizations were really good about providing clear information to customers about deleting accounts. How other organizations, like Patreon, failed. And how Skillshare stood out with their information about deleting your account. I thought I was moving forward with cleaning up online… Continue reading What I Learned About Deleting Online Accounts: Part 2
It’s been a while since I shared a UX win, that certain something an organization does that keeps the user or customer in mind.
And does it in a way that makes me appreciate the care they took to focus on users/customers.
You know, an organization that crafted a
that makes it clear the organization took the time to consider their users or customers.
And that’s what happened to me this week when I had a meal at one of our local restaurants, Olga’s Kitchen in Canton, Michigan. Continue reading UX Win: Olga’s Kitchen Feedback Request