This morning I had the pleasure of attending Building Accessible Forms, a webinar hosted by AbilityNet, a United Kingdom charity that focuses on helping people with disabilities use digital technology.
Mark Walker and Robin Christopherson led the one-hour webinar and shared practical advice and tips for designing accessible forms that create better user experiences.
Continue reading 10 Takeaways from Building Accessible Forms
Providing good customer service to all of your customers is key to building your business. Customers who receive excellent service will improve the bottom line of your business by returning to you with repeat business. Four out of five people are more likely to work with a business after receiving good service.
But what happens when you get customer service wrong? Continue reading How Customer Service Can Impact Your Business [Infographic]
At World IA Day 2015 in Ann Arbor, Selwyn Kancharla shared lessons learned from building RazorFlow, an open source HTML5 dashboard framework, and how they will help you in creating happiness for your users.
Here are my notes from his talk: Continue reading World IA Day 2015, Ann Arbor: Lessons from Dashboard Design