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7 Tips for Dealing with Annoying Colleagues at Work [Video]

May 23, 2015 By Deborah Edwards-Onoro

Professor Gretchen Spreitzer

Several years ago I worked on a team with a prima donna team member. You probably know the type of annoying colleague.

It didn’t matter the years of experience you had, or the knowledge you brought to the team, the prima donna always knew the way to do things.

Their way. And no other way. Continue reading 7 Tips for Dealing with Annoying Colleagues at Work [Video]

Filed Under: Business Tagged With: annoying colleagues, difficult people, prima donna

How Customer Service Can Impact Your Business [Infographic]

February 24, 2015 By Deborah Edwards-Onoro

How customer service can affect you - 81% of people are more likely to work with a business again after good service

Providing good customer service to all of your customers is key to building your business. Customers who receive excellent service will improve the bottom line of your business by returning to you with repeat business. Four out of five people are more likely to work with a business after receiving good service.

But what happens when you get customer service wrong? Continue reading How Customer Service Can Impact Your Business [Infographic]

Filed Under: Business Tagged With: business, customer complaints, customer feedback, customer retention, customer service, infographic

Customer Experience: 10 Things Your Customers Wish You Knew About Them [Infographic]

November 25, 2014 By Deborah Edwards-Onoro

10 things customers wish you knew about them

How well do you know your customers? And what can you do to make them happier?

To create a loyal customer base, you need to take the steps to better understand your customer needs, beyond the sales pitch. Consider ways you can delight your customers with good service, personalization, and pleasant surprises. Continue reading Customer Experience: 10 Things Your Customers Wish You Knew About Them [Infographic]

Filed Under: Business Tagged With: customer service, infographic, personalization, research, storytelling

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What I Write About

I write about many web topics, focusing on accessibility, using WordPress, and improving user experience.

You’ll also find web design resources and my photo of the week.

Recent Posts

  • February 26, 2021: My Weekly Roundup of Web Design and Development News
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Deborah is highly responsive, thorough, and expansive in providing up-to-date, highly informed web support services.

She is also generous with her expertise while focusing clearly on exactly what needs to be done. I recommend her highly!

Deb Nystrom, Reveln Consulting

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Harvest time tracking and invoicing application

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I’ve used Harvest for 10+ years and I recommend them because they’re helpful, useful, and make my work easier.

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