Creating usable website solutions
Several years ago I worked on a team with a prima donna team member. You probably know the type of annoying colleague.
It didn’t matter the years of experience you had, or the knowledge you brought to the team, the prima donna always knew the way to do things.
Their way. And no other way. Continue reading 7 Tips for Dealing with Annoying Colleagues at Work [Video]
Providing good customer service to all of your customers is key to building your business. Customers who receive excellent service will improve the bottom line of your business by returning to you with repeat business. Four out of five people are more likely to work with a business after receiving good service.
But what happens when you get customer service wrong? Continue reading How Customer Service Can Impact Your Business [Infographic]
How well do you know your customers? And what can you do to make them happier?
To create a loyal customer base, you need to take the steps to better understand your customer needs, beyond the sales pitch. Consider ways you can delight your customers with good service, personalization, and pleasant surprises. Continue reading Customer Experience: 10 Things Your Customers Wish You Knew About Them [Infographic]