Updated February 26, 2015 with response from Yourbrowser
I’m always on the lookout for useful online tools for web projects and troubleshooting issues my clients report.
So when I selected the link on Paul Boag’s tweet yesterday morning, I knew I found another tool to consider adding to my toolbox.
A great website to point clients at when your website is not working for them. Get to the root of the issue fast: http://t.co/wNtR6bV4Jv
— Paul Boag (@boagworld) February 17, 2015
Yourbrowser.is is a free online site where you can quickly get all the settings and configuration on your device, including what device you’re using.
For web developers, designers, or anyone working on the web directly with clients (or family members), knowing the configuration information about the device, operating system version, browser, cookies, color depth, etc., is critical to resolving issues quickly.
Point your client to the Yourbrowser site. Your client can tell you their information, or even better, email you a copy of their information from Yourbrowser.
What a timesaver for you and your client!
What Yourbrowser Detects
Here’s a list of the details you get from Yourbrowser:
- Browser make & version
- Operating system
- Mobile device
- Screen resolution
- Current viewport
- Color depth
- Flash version and availability
- IP address
- Social network site status (if you’re logged into Facebook or Google+)
Another nice feature is the ability to set up your own branded checker page on Yourbrowser with a dedicated URL for your domain customized with your logo in the upper left corner.
Send your client to your branded page, and instantly receive an email message with the detailed information on your client’s device and browser.
Support Details vs. Yourbrowser
I’ve been a fan of Support Details for years to find out screen resolution, browser, and operating system when I’m troubleshooting issues clients report on their site. It’s been a mainstay in my toolkit.
Unfortunately, Support Details doesn’t include as much detailed information as Yourbrowser.
And Yourbrowser’s colorful visual display of details with the card layout entices me to move to the newer online tool.
What Testing Revealed
I tested (along with my friend Josie Scott, who graciously accepted my invitation) Yourbrowser on multiple browsers:
- Internet Explorer
as well as several operating systems:
- Chromium OS
- Android (from Ice Cream Sandwich to Lollipop)
Unfortunately, the configuration details and settings weren’t reported correctly for all operating systems and browsers.
Yourbrowser wasn’t able to correctly identify Android operating systems and browsers consistently. Support Details always provided the correct configuration settings and details.
If you’ve done any troubleshooting of issues when a site is not working as expected, you know the operating system and browser versions are key pieces of information when tracking down issues.
Yourbrowser is fast with an attractive and easy-to-use interface. If you’re testing non-Android devices/operating systems, it provides the correct browser, operating system, and settings information you need.
However, it’s not consistent with results on Android devices.
I need to trust the tool I use to provide the correct information every time. I’ll be sticking with Support Details for a while.
I reported the issues to Yourbrowser. I look forward to testing an updated version of their site in the future.
February 26, 2015 update
A new updated version of Yourbrowser has been released. Konrad from Yourbrowser sent me a message yesterday afternoon that the new version has improved detection of operating systems, browsers, and mobile devices.
I tested my Nexus 7 tablet this morning, and received the correct details for my operating system and browser. My friend Josie Scott it on her Android devices yesterday, and also received the correct info.
@redcrew That's how I got the updated browser version. Nice.
— JosieS (@josies) February 26, 2015
Great customer support and follow up from Konrad at Yourbrowser!