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UX Win: Unsubscribe from Email List

July 17, 2017 By Deborah Edwards-Onoro

When you unsubscribe from a mailing list by selecting a link in an email message, and you don’t receive any follow-up messages, I call that a win!

And that’s what happened earlier this month when I unsubscribed from a mailing list. Continue reading UX Win: Unsubscribe from Email List

Filed Under: User experience Tagged With: email, email list, email newsletter, unsubscribe, ux win

UX Win: Michigan Audubon Society Kirtland’s Warbler Tours

June 7, 2017 By Deborah Edwards-Onoro

Gray and yellow bird, with white eye-ring, sitting on tree branch

It’s rare that two of my interests, user experience and birdwatching, collide. But they did last weekend, when I decided to go on a Kirtland’s Warbler tour in northern Michigan. Continue reading UX Win: Michigan Audubon Society Kirtland’s Warbler Tours

Filed Under: User experience Tagged With: birdwatching, customer experience, delight, Kirtland's Warbler, Michigan Audubon Society, usability, ux win

UX Win: Home Depot Customer Service

April 18, 2016 By Deborah Edwards-Onoro

Red lawnmower

My trustworthy lawn mower was no longer trustworthy.

I cleaned the plugs regularly, checked the engine, took it in for yearly maintenance, and crossed my fingers everytime I used it, hoping it would start.

And every week when I cut the lawn, it was a struggle to get it started. Continue reading UX Win: Home Depot Customer Service

Filed Under: User experience Tagged With: customer experience, delight, lawnmower, usability, ux win

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What I Write About

I write about many web topics, focusing on accessibility, using WordPress, and improving user experience.

You’ll also find web design resources and my photo of the week.

Recent Posts

  • Accessibility Specialists Need to Look Beyond Conformance
  • Celebrating Martin Luther King, Jr. Day: Quotes to Live By
  • Photo of the Week: Bald Eagles on the Frozen Ice

Testimonials

Deborah is highly responsive, thorough, and expansive in providing up-to-date, highly informed web support services.

She is also generous with her expertise while focusing clearly on exactly what needs to be done. I recommend her highly!

Deb Nystrom, Reveln Consulting

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Corrections Policy

If you find incorrect or misinformation in a post, contact me by email. Include the post URL and provide a description of the issue.

What I Recommend

Harvest time tracking and invoicing application

Please note this is an affiliate link. At no additional cost to you, I will earn a commission if you decide to make a purchase after selecting the link.

I’ve used Harvest for 10+ years and I recommend them because they’re helpful, useful, and make my work easier.

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