UX Win: Get Together Signup Form

Get Together signup form with username, password, confirm password fields.

Imagine you’re signing up for a new online service and their signup form is asking for your username and password.

Seems pretty straightforward, right?

You enter your preferred username and use an online password generator to add your secure password with letters, numbers, and symbols.

And select their Signup button.

You wait a few seconds, only to receive a warning message that your password doesn’t fit their requirements.

You can’t use the backslash or ampersand symbol in your password.

What in the world? Continue reading UX Win: Get Together Signup Form

UX Win: Uptime Robot Privacy Policy Update Message

Uptime Robot: site monitor.

Imagine it’s Monday, the start of your work week. You’re checking email to prioritize your messages and responses.

Your inbox has several client messages, a follow up message from customer support issue you requested last week, inquiries about your services, along with a few newsletters.

As you go through your email, one message stands out.

Not because it’s in capital letters. Or it’s announcing an upcoming event in your field.

It’s because the subject line is clear, concise, and to the point. Continue reading UX Win: Uptime Robot Privacy Policy Update Message

UX Win: Olga’s Kitchen Feedback Request

first question on survey asks whether you recommend Olgas' to friend or associate, on a scale of 1 to 10.

It’s been a while since I shared a UX win, that certain something an organization does that keeps the user or customer in mind.

And does it in a way that makes me appreciate the care they took to focus on users/customers.

You know, an organization that crafted a

  • Meaningful message
  • Survey
  • Website page or application

that makes it clear the organization took the time to consider their users or customers.

And that’s what happened to me this week when I had a meal at one of our local restaurants, Olga’s Kitchen in Canton, Michigan. Continue reading UX Win: Olga’s Kitchen Feedback Request