storytelling

Ignite UX Michigan 2016 Recap

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Kavitha Krishnan speaking on style guides

Earlier this month I had the pleasure of attending Ignite UX Michigan 2016, an evening of five-minute talks about user experience by local professionals and students.

Organized by Mike Beasley, Whitney Ferdon, Andrea Neuhoff and their team of volunteers, over 160 people attending the March 15 event in Ann Arbor.

It was an inspiring evening of usability-focused presentations! For many UX professionals and students, it was a reunion to see former colleagues. I had a great time catching up with friends. Continue reading Ignite UX Michigan 2016 Recap

Photo of the Week: Kicking off the Holidays at Noel Night

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Night lighting at the Detroit Public Library

One of my favorite nights of the year is Noel Night. Celebrated the first Saturday evening in December, the midtown area in Detroit is shutdown to celebrate the holidays with more than 200 performances and exhibits by choirs, musicians, and artists at museums, libraries, Wayne State University, businesses, and churches. Continue reading Photo of the Week: Kicking off the Holidays at Noel Night

Customer Experience: 10 Things Your Customers Wish You Knew About Them [Infographic]

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10 things customers wish you knew about them

How well do you know your customers? And what can you do to make them happier?

To create a loyal customer base, you need to take the steps to better understand your customer needs, beyond the sales pitch.

Consider ways you can delight your customers with good service, personalization, and pleasant surprises. Continue reading Customer Experience: 10 Things Your Customers Wish You Knew About Them [Infographic]

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