While people increasingly use social media to contact companies (an increase of 21 percent in first half of 2015), they’re ignored 88 percent of the time.
That’s the equivalent of customer service not answering 1 out of 8 phone calls. Continue reading People Using Social Media to Contact Companies Ignored 88% of the Time [Infographic]
Over the past several years, more companies have turned to social media to provide support for their customers.
And it’s no surprise.
Social media has become one of the first touchpoints for customers who no longer pick up a phone to contact customer support. Continue reading Improve Customer Service With a Social Customer Care Policy [Infographic]