Who hasn’t been filled with frustration after creating a password for a new account, only to receive an error message your password isn’t acceptable?
Whether it’s a missing capital letter, number, or special character, or maybe your password isn’t long enough, a password error message is like having the door slammed in your face.
I can’t count the number of times I’ve received an error message that my password didn’t
- Contain enough characters, with no indication of how many characters were needed
- Include a number or capital letter
- Have the “correct” special character, when I used an asterisk instead of parenthesis
It doesn’t have to be that way.
The designer can improve the user experience. Continue reading UX Win: Oxford University Press Password Creation