How Customer Service Can Impact Your Business [Infographic]

How customer service an affect you - 81% of people are more likely to work with a business again after good service

Providing good customer service to all of your customers is key to building your business. Customers who receive excellent service will improve the bottom line of your business by returning to you with repeat business. Four out of five people are more likely to work with a business after receiving good service.

But what happens when you get customer service wrong? Continue reading How Customer Service Can Impact Your Business [Infographic]

Build Something People Want: Solve a Problem for Them

Dave Katz on why startups fail

If you’re a startup with a great idea for a product or service, make sure it’s something people want. And that it solves a problem for them.

In this six-minute video from Google Developers, David Katz shares his experiences working with and consulting startups. Katz founded three companies in the past seven years and is active in the startup community.

Continue reading Build Something People Want: Solve a Problem for Them