Over the past several years, more companies have turned to social media to provide support for their customers.
And it’s no surprise.
Social media has become one of the first touchpoints for customers who no longer pick up a phone to contact customer support. Continue reading Improve Customer Service With a Social Customer Care Policy [Infographic]
It’s Monday morning and you’re working your way through email messages when you see the alert message in your Important folder.
We noticed that your site www.mysite.com was down. During our last check at 10:24pm, we noticed that your site was down.
Continue reading 3 Quick Ways to Find Out Why Your Website Is Down
The boardwalk was congested with people peering through their binoculars at the dense foilage of the forest.
There was no option to get past the crowd, but who would want to? Continue reading Photo of the Week: Birdwatching at Magee Marsh