Providing good customer service to all of your customers is key to building your business. Customers who receive excellent service will improve the bottom line of your business by returning to you with repeat business. Four out of five people are more likely to work with a business after receiving good service.
But what happens when you get customer service wrong? Continue reading How Customer Service Can Impact Your Business [Infographic]
At World IA Day 2015 in Ann Arbor, Selwyn Kancharla shared lessons learned from building RazorFlow, an open source HTML5 dashboard framework, and how they will help you in creating happiness for your users.
Here are my notes from his talk: Continue reading World IA Day 2015, Ann Arbor: Lessons from Dashboard Design
In her Taking the App out of Happiness
presentation at World IA Day 2015, Ann Arbor, data experience designer Madeleine Filloux shared ideas about how we can approach design and mindfulness in the increasingly virtual world we live in.
Here are my notes from her talk: Continue reading World IA Day 2015, Ann Arbor: Taking the App out of Happiness