Online surveys are a quick and cost-effective way to get all kinds of user feedback.
And with the rise of free and inexpensive tools like SurveyMonkey, Wufoo, and Google Forms, it’s easy to quickly create an online survey.
But if you don’t design your online survey well—asking the right questions, making sure the questions are easy to understand, and keeping your audience in mind when writing your questions—you may not get the feedback you’re after. Continue reading Create Better Online Surveys
Providing good customer service to all of your customers is key to building your business. Customers who receive excellent service will improve the bottom line of your business by returning to you with repeat business. Four out of five people are more likely to work with a business after receiving good service.
But what happens when you get customer service wrong? Continue reading How Customer Service Can Impact Your Business [Infographic]
At World IA Day 2015 in Ann Arbor, Selwyn Kancharla shared lessons learned from building RazorFlow, an open source HTML5 dashboard framework, and how they will help you in creating happiness for your users.
Here are my notes from his talk: Continue reading World IA Day 2015, Ann Arbor: Lessons from Dashboard Design