On Fireworks, Concerts, and Staying Connected with Customers

Green, yellow, and blue fireworks burst against a dark sky

Like many people throughout the United States last weekend, I enjoyed an extended holiday break to celebrate the Fourth of July with my family.

We enjoyed music, barbecue, a walk through the Krohn Conservatory, and a trip to Findlay Market in Cincinnati as we caught up with family members and celebrated our nation’s independence. Continue reading On Fireworks, Concerts, and Staying Connected with Customers

10 Lessons I Learned About Reputation Management at Digital Summit Detroit

Attendees in the sponsor area at Digital Summit Detroit

I joined hundreds of digital professionals, content strategists, social media experts, user experience practitioners, and email marketers at the two-day Digital Summit Detroit conference.

One of my favorite talks was Andy Beal’s lunchtime keynote on reputation management. As a reputation management expert, he’s seen his share of good and bad examples of companies managing their reputation. Continue reading 10 Lessons I Learned About Reputation Management at Digital Summit Detroit