Deborah Edwards-Oñoro 
This post is the first in a series about transcripts and captions for videos and podcasts.
Every week I hear from friends and colleagues about the launch of their new podcast or video series. They’re excited about their work and love the ability to share their knowledge and advice. Continue reading Benefits of Transcripts and Captions for Your Videos and Podcasts
According to the ClickSoftware infographic, poor customer service costs American businesses over $83 billion each year due to defects and abandoned purchases.
While social media is transforming customer service, most companies do a poor job of managing it.
In the past, customers were pleasantly surprised to get a response on Twitter. Today, customers expect a response. Continue reading The Real Cost of Bad Customer Service [Infographic]
Congrats to the University of California, Berkeley club tennis team on their championship win at the USTA Tennis on Campus National Championship Tournament this weekend in Surprise, Arizona! Continue reading Photo of the Week: University of California, Berkeley Wins Tennis on Campus National Championship