Last week, when I saw the new video tutorial from InVision, I wanted to share it with my design friends and followers on Twitter.

Grabbing lost design elements from the past in Sketch https://t.co/t3uaXikbM3 by @jatodaro pic.twitter.com/aloPyjzoxI

— InVision (@InVisionApp) August 2, 2016

It was a short, less than three-minute video that got right to the point. Several friends use Sketch and I thought they would enjoy the video.

But the instructional video didn’t have captions.

I was disappointed. Continue reading On Customer Service & Video Accessibility