When my friend Heidi tweeted that her site was suspended, I wrote a quick blog post explaining how to fix the “your account has been suspended message” on your website.
I explained the reasons why a site could be suspended and provided steps people could take to get their website back online.
Little did I know how popular that blog post would become.
Over the past few months, it’s become one of the most visited posts on my site.
Which hopefully means people are finding out how to fix that message. All good, right?
Since the beginning of this year, I’ve discovered another reason people might be reading that blog post.
And they’ve been calling me about it.
Deborah, I found your article online. And I need some help, fast!
My web developer is hosting my site, and now the “your account has been suspended” message is showing up on my site.
He says I need to pay a lot of money to get it fixed, but he doesn’t know how much. My developer won’t give me my login or password to my web hosting account.
I contacted the web host, but they won’t talk with me, since I don’t have access to the hosting account. I own my domain name. Oh, and I don’t have any backups for my site.
Can you help?
Access to Your Account
Unfortunately, without access to their web host login and password, there’s not a lot I can do.
When people contact me about getting access to their web hosting account, I listen to what happened. Ask questions.
And almost every time I reply, “I wish I could help. You’ll need to contact your web developer to get the login and password to the web hosting account.”
I know it’s not the answer they want. I feel bad and wish they didn’t have to go through all the time and effort of trying to get access to their account.
And it’s possible there is a valid reason for their website to be down.
But when I hear that a developer or designer refuses to give a client access to their own web hosting account or their domain name, that sends up a red flag.
- Is it because the developer is holding the website hostage?
- Did the client not pay the developer for past work?
- Or could it be the web hosting bill hasn’t been paid?
It could be any number of issues.
Pay for Your Domain Name and Web Hosting
As the owner of the website, you want to protect yourself and have control of your site.
Pay for your own domain name and web hosting.
It’s your business, blog, nonprofit, or consulting agency. You own it.
When I talk about web hosting and domain names, I always have clients purchase in their own name.
I compare it to their electric bill.
You own your home or your business, you pay for the electric bill. No one else pays for the electric bill. It’s a cost for your house or business. And it’s a long-term cost.
It’s the same thing for domain names and hosting. It’s a long-term cost and it’s your responsibility to pay for it.
Recommendations for Web Hosting and Domain Name Registrars
With hundreds of web hosts and domain name registrars, where do you start?
It depends on the requirements for features and functionality for your website.
And that’s where you tap into the experience and skills of your designer or developer. They’ve worked with web hosts and domain name registrars in the past, and can give you recommendations.
If you’re looking for WordPress hosting, check out Chris Lema’s recent 10 questions to ask about selecting a host.
As a client, paying for web hosting and your domain name means you own it. You don’t want to risk your website being down and not being able to access it.
I recognize clients may get confused over the technical issues involved with purchasing web hosting or a domain name.
I’m happy to help you set up your web hosting or help you get your domain name bought. It’s one of the services I include in my quotes for web projects.