Lowe’s Self-Checkout: More Work Needed for Spanish Version

Two people in a hardware store, one pushing the other on a shopping cart as they pass by boxes and tiles stacked on the shelves.

At my local Lowe’s store, when you’re ready to make your purchase at the self-checkout, you have the option to choose either English or Spanish for your checkout language. The process is pretty straightforward. I chose Spanish on the first checkout screen, and was moving along with my purchase until this screen displayed: Look carefully.… Continue reading Lowe’s Self-Checkout: More Work Needed for Spanish Version

Facilitating Usability Tests

Pink post-it notes on a white board, with a hand holding the "Run a Usability Test" note.

In her Facilitating Usability Tests online webinar, Christine Perfetti discussed her process for moderating usability tests and provided tips and best practices for facilitating a study. Perfetti’s talk focused on: Overview of steps for running a usability test Test setup Three roles of a facilitator Tips and tricks for facilitating a study The goal of… Continue reading Facilitating Usability Tests