At this week’s Usability Matters lunch and learn webinar, Heather Moore and Linn Vizard shared their insights and anecdotes from their experience designing accessible web projects, conducting user research, and usability testing for accessibility. Continue reading Usability Testing for Accessibility
Wishing You a Happy Thanksgiving!
If you’re in the United States, I hope you’re enjoying a relaxing Thanksgiving Day with your family and friends. I spent the morning with a front row seat on Woodward Avenue watching America’s Thanksgiving Day Parade in person in Detroit, Michigan.Continue reading Wishing You a Happy Thanksgiving!
Customer Experience: 10 Things Your Customers Wish You Knew About Them [Infographic]
How well do you know your customers? And what can you do to make them happier?
To create a loyal customer base, you need to take the steps to better understand your customer needs, beyond the sales pitch.
Consider ways you can delight your customers with good service, personalization, and pleasant surprises. Continue reading Customer Experience: 10 Things Your Customers Wish You Knew About Them [Infographic]