Several years ago I worked on a team with a prima donna team member. You probably know the type of annoying colleague.
It didn’t matter the years of experience you had, or the knowledge you brought to the team, the prima donna always knew the way to do things.
Their way. And no other way. Continue reading 7 Tips for Dealing with Annoying Colleagues at Work [Video]
Today is Global Accessibility Awareness Day (GAAD), a day to raise awareness of digital accessibility and how to make the web more accessible and usable for everyone.
To celebrate GAAD, public in-person events and online webinars will be held all over the world to help web professionals learn how to make inclusive websites and web applications. Continue reading Make Your Websites and Web Applications Accessible to Everyone [Video]
Over the past several years, more companies have turned to social media to provide support for their customers.
And it’s no surprise.
Social media has become one of the first touchpoints for customers who no longer pick up a phone to contact customer support. Continue reading Improve Customer Service With a Social Customer Care Policy [Infographic]