World IA Day Ann Arbor 2012

Seated in auditorium seats, attendees listen to speaker at World IA Day 2012 in Ann Arbor.

Today I spent the day with 150+ information architects, user experience professionals, developers and students at World IA Day Ann Arbor celebrating the 14th anniversary of the polar bear book, Information Architecture for the World Wide Web. I plan to publish my notes soon, but in the meantime, here are some photos from the day.

Lowe’s Self-Checkout: More Work Needed for Spanish Version

Two people in a hardware store, one pushing the other on a shopping cart as they pass by boxes and tiles stacked on the shelves.

At my local Lowe’s store, when you’re ready to make your purchase at the self-checkout, you have the option to choose either English or Spanish for your checkout language. The process is pretty straightforward. I chose Spanish on the first checkout screen, and was moving along with my purchase until this screen displayed: Look carefully.… Continue reading Lowe’s Self-Checkout: More Work Needed for Spanish Version

Facilitating Usability Tests

Pink post-it notes on a white board, with a hand holding the "Run a Usability Test" note.

In her Facilitating Usability Tests online webinar, Christine Perfetti discussed her process for moderating usability tests and provided tips and best practices for facilitating a study. Perfetti’s talk focused on: Overview of steps for running a usability test Test setup Three roles of a facilitator Tips and tricks for facilitating a study The goal of… Continue reading Facilitating Usability Tests