While people increasingly use social media to contact companies (an increase of 21 percent in first half of 2015), they’re ignored 88 percent of the time.
That’s the equivalent of customer service not answering 1 out of 8 phone calls. Continue reading People Using Social Media to Contact Companies Ignored 88% of the Time [Infographic]
Almost one in three American adult cellphone users never turn their phone off, while 45 percent rarely turn off their phone.
And when age is considered, cellphone users under the age of 50 rarely turn their phone off, according to Americans’ Views on Mobile Etiquette. Continue reading 31% of American Adult Cellphone Users Never Turn Their Phone Off
Twenty-one percent of mobile users start scrolling if a page has not loaded in nine seconds.
And the 50 percent of people who scrolled have moved down 250 pixels, according to The Mobile Overview Report (MOVR) released this week. Continue reading 21% of Mobile Users Start Scrolling If Page Has Not Loaded in 9 Seconds