According to the ClickSoftware infographic, poor customer service costs American businesses over $83 billion each year due to defects and abandoned purchases.
While social media is transforming customer service, most companies do a poor job of managing it.
In the past, customers were pleasantly surprised to get a response on Twitter. Today, customers expect a response. Continue reading The Real Cost of Bad Customer Service [Infographic]
Congrats to the University of California, Berkeley club tennis team on their championship win at the USTA Tennis on Campus National Championship Tournament this weekend in Surprise, Arizona! Continue reading Photo of the Week: University of California, Berkeley Wins Tennis on Campus National Championship
Earlier this year, Andrea Middleton of WordCamp Central kicked off the first of several online chats for WordCamp organizers.
The online chats are intended to provide help, support, and tips for WordCamp organizers as they plan their events. Continue reading How-to Tips for Organizing WordCamps