5 Interesting Things I Learned at WordCamp Cincinnati 2016

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WordCamp Cincinnati red t-shirt, nametag, notebooks, and chocolate bar

This past weekend I traveled to Cincinnati, Ohio and joined over 200 business owners, designers, developers, writers, and digital marketers at WordCamp Cincinnati.

Held at the University of Cincinnati, the two-day WordPress-focused event featured a schedule with a wide range of speakers and topics.

WordCamp Cincinnati included tracks for marketing, development, WordPress how-to, and a full-day WordPress 101 session to learn how to create your first self-hosted WordPress site. Continue reading 5 Interesting Things I Learned at WordCamp Cincinnati 2016

Photo of the Week: Chrysanthemums and More!

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Ball of red chrysanthemums, hanging from celing

While many people love to see the vibrant colors of tulips, crocuses, and daffodils in the spring, I’m a fan of the rich, intense colors and shapes of fall chrysanthemums.

That’s why I loved seeing this month’s Chrysanthemums and More! exhibit at Frederik Meijer Gardens and Sculpture Park. Continue reading Photo of the Week: Chrysanthemums and More!

3 Ways to Improve Customer Service

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3 ways to improve customer service

My computer backup application stopped working this week.

It’s an application I use to backup my files to the cloud. A notification message displayed on my monitor, explaining I needed to update their application.

Sure, I can do that. I downloaded their file and tried to update the application.

And that’s when the trouble started. Continue reading 3 Ways to Improve Customer Service

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