In his presentation at WordCamp Europe 2015 in Seville, Spain, Silvan Hagen walked through the process of developing the open source User Feedback WordPress plugin using a user experience design process.
Here are my notes from his talk: UX Design Process for Building an Open Source Plugin.
- Why is a web developer talking about user experience? Everything we create has a user experience.
- When you’ve done support for your product, you’ve probably received a screenshot in a Word document from a customer. How can that support issue process be improved and streamlined?
- The User Feedback plugin makes it easier for customers to give feedback. Users can highlight the area for their feedback, add comments, and submit the issue. An email is sent and the customer receives an email as well.
- To develop the plugin, they looked at their existing users and developed personas.
— David Bisset (@dimensionmedia) June 27, 2015
- User testing is not testing user skills; it’s testing your design. Does it work?
- For the User Feedback plugin, expert review and remote testing were used.
- 80 percent of issues will be found by five users. (Reference: Norman Nielsen Group, Cost of User Testing a Website)
— Caspar☀️Hübinger (@glueckpress) June 27, 2015
- Test everything. Do multiple rounds of tests, small tests, rather than one test at the end of development.
- Testing doesn’t need to be expensive, use Skype to conduct tests and get screen recordings.
— N A V E E N ⚡ (@NaveenS16) June 27, 2015
- While developers are used to ugly interfaces, users need guidance from an interface.
As a developer, setting up personas and setting up their goals helps you create a better solution. #wceu
— DeborahEdwards-Onoro (@redcrew) June 27, 2015
Check out Hagen’s presentation slides on SpeakerDeck.