For city of Detroit residents, it’s “like having City Hall on your phone,” Mayor Mike Duggan said in today’s press release announcing a new mobile application.
Improve Detroit is a free mobile application that Detroit residents can use to get problems fixed in the city.
From potholes to broken street lights to abandoned vehicles and more, residents can report the problem from their smartphone, including the type of problem and specific location. Residents can even include a photo of the issue.
City of Detroit residents can also pay their water bills via the Improve Detroit application. Plans are to add more city services to the app in the next few weeks and months.
For residents who don’t have smartphone access or prefer not to use the application, reports can also be made online or by calling the Office of the Ombudsman at 313-224-6000.
The Improve Detroit app was announced in February 2015 as part of Mayor Duggan’s Open Data Initiative to make city data and information available to the public and to make city government more accessible to residents.
Everything reported to Improve Detroit will be available to the public for viewing. You can view reports of issues in your neighborhood and throughout the city.
If you set up an account in the app, you can receive updates about an issue as well as notification when the issue is resolved.
In today’s press release, Mayor Duggan emphasized the importance of accountability and transparency:
From an accountability standpoint, it’s important for the public to know what issues have been reported and if the city is following through.
Using Improve Detroit
I’m not a city of Detroit resident, but I downloaded the app to check it out on my Android device.
It downloaded quickly and I found the navigation simple to use. I could view reported problems, their history, and resolution.
I liked the layout for updates on the reported issue; the large font size made it easy to read.