WordPress 3.9: What To Do If You Have Issues After Updating

WordPress 3.9 Version named for Jimmy Smith

WordPress 3.9 “Smith” was released yesterday, with several new updates, including enhancements focused on making it easier for you to edit and add content. Continue reading WordPress 3.9: What To Do If You Have Issues After Updating

Benefits of Transcripts and Captions for Your Videos and Podcasts

Little girl holding camcorder in camera aisle at store

This post is the first in a series about transcripts and captions for videos and podcasts.

Every week I hear from friends and colleagues about the launch of their new podcast or video series. They’re excited about their work and love the ability to share their knowledge and advice. Continue reading Benefits of Transcripts and Captions for Your Videos and Podcasts

The Real Cost of Bad Customer Service [Infographic]

According to ClickSoftware’s infographic, poor customer service costs American businesses over $83 billion each year due to defects and abandoned purchases.

While social media is transforming customer service, most companies do a poor job of managing it. In the past, customers were pleasantly surprised to get a response on Twitter. Today, customers expect a response. Continue reading The Real Cost of Bad Customer Service [Infographic]

How To Quickly Find Out if a Website Is Affected by Heartbleed

heartbleedWith all the talk, posts, and news about the Heartbleed security bug in the past week, it’s hard to know when you can trust the websites you visit. Continue reading How To Quickly Find Out if a Website Is Affected by Heartbleed

Photo of the Week: University of California, Berkeley Wins Tennis on Campus National Championship

University of California, Berkeley 2014 Tennis on Campus National Championship winners

Congrats to the University of California, Berkeley club tennis team on their championship win at the USTA Tennis on Campus National Championship Tournament this weekend in Surprise, Arizona! Continue reading Photo of the Week: University of California, Berkeley Wins Tennis on Campus National Championship